See What Our Customers Think!
Shane and his crew are amazing, I have had a pool for 8 years, I have never had better service and quality. Very pleased with the service and workmanship, 5 stars all the way, thank you Shane.
Had a dead pool pump right at the start of the season. After speaking with several companies who were not readily available or never called back, I reached out to TN Valley Pools and Spas and they were literally at my house the very next morning. First, they tried to fix the old pump (like 10 years old) which was completely shot. Then they were very elaborate on letting me know my options, cost effectiveness, maximum energy conservation, best value and direction the market is headed, etc. They had the new pump installed within minutes and the whole process only took an hour or two. My new pump is great and I am highly pleased with the entire process so I sent them this email in return... Hey Andrew, just wanted to give y’all an update and let you know I really appreciated y’all’s efficiency, professionalism and kindness. The new 3 speed Pentair is awesome, I absolutely love it. Please let Shane know thanks for talking me into it and he was right, I’m “thanking him later.” It’s great, that being said y’all are my new pool people. I would like to use you guys for my next closing/opening since I’m still getting used to new pump and all. Hope y’all have a great season and again, appreciate your service! 👍🏼 Highly recommend! Brian Shoesmith Proud Pool Owner Knoxville, TN
I highly recommend Tennessee Valley Pool and Spa. They are quick and very professional. The work was outstanding! If you choose someone else you are making a mistake!
I found the TN. Valley Pool advertisement on Craigslist and emailed them about a problem I was having. Within a few hours I received a phone call from Chase who scheduled a service call for the following day after 12 noon. Shane and Andrew called before 1:00 to say that they would be at my property in half an hour. They arrived promptly were pleasant and knowledgeable and got right to work. They worked to correct my problem and were patient with all my questions which they answered clearly and thoroughly. On the TN. Valley Pool web site they list their 2 first core values as:
- We will provide honest, trustworthy and superior customer service.
- We will excel in truly educating the customer according to individual needs.
While providing service on my pool they showed that these are truly their core values. I know that their new store on Kingston Pike will be a great success as they provide great products service and professionalism to the people of the TN. Valley.
We visited many spa companies in both the Chattanooga and Knoxville area and chose Tennessee Pool and Spa and the Caldera Geneva spa. Our entire experience with Chase and his team was positive, from the showroom floor to installation and beyond. The installation was quick and efficient, his team was respectful and clean, and they went through the system before leaving and have been gracious and available for questions after the sale. We really feel that Tennessee Valley Pools and Spas care and work to build a long term relationship. We would highly recommend visiting Tennessee Valley Pools and Spas for your spa and pool needs.
I can not say enough good things about Chase and Shane. Not only are they incredibly hard workers, they prioritize customer service above all else. Everything from the planning, to the install, to the follow-up afterwards, have been immaculate. This was not our first pool install experience but it was by far the best. Chase and Shane have set the bar for service and quality very high for their field.
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